Privacy Policy

Effective Date: January 1, 2026

At Mast Services LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our heating, cooling, and home comfort services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our services, scheduling an appointment, or contacting us. This may include:

• Personal Details: Name, phone number, email address, and home/billing address.
• Service Information: Details regarding your HVAC systems, property, and specific service requests.
• Usage Data: We may automatically collect device data, IP addresses, and browsing actions when you interact with our website to help us improve user experience.

2. How We Use Your Information

We use the information we collect for the following business purposes:

• To provide, operate, and maintain our HVAC and water heater services.
• To schedule appointments, send service reminders, and provide customer support.
• To process transactions and send related billing information.
• To respond to your inquiries, quotes, and contact requests.
• To improve our website functionality and user experience.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following situations:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, processing payments, or conducting our business.
• Legal Obligations: We may disclose your information if required by law, court order, or governmental request to protect our rights and the safety of our customers.

4. Cookies and Tracking Technologies

Our website may use "cookies" and similar tracking technologies to enhance your browsing experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, doing so may affect some functionalities of the site.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Data Rights

Depending on your location, you may have the right to request access to the personal information we collect from you, request corrections, or ask for your data to be deleted. To make such a request, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Effective Date" at the top of this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mast Services LLC
Email: info@mymastservices.com
Phone: (202) 725-4514